Shipments and returns

Shipping your package

Packages are usually shipped within 3-5 days after receipt of payment and sent by courier BRT (Italy) DPD (EU).

Shipping costs

Shipping has a fixed cost of Euro 6.9, above a cost of Euro 99 will be free.


At the time of delivery of the goods, the customer is required a check:
the number of packages delivered corresponds a the transport document;
that the packaging is intact and not altered.

In case of anomalies, the customer must contest the shipment by affixing the words "I ACCEPT WITH RESERVE" (indicate the reason) on the delivery document received from the courier. The customer must subsequently report a Vendilo Segrate the problems related to shipping.

In case of intact packaging that, however, contains broken, defective or different items from those purchased, we will promptly replace the item in question.


Sell it Segrate accepts the Customer's orders within the limits of the available quantities of the products. Therefore, the acceptance by Vendilo Segrate of the purchase proposal submitted by the Customer is subject to the availability of the products. Vendilo Segrate undertakes a promptly notify the Customer, any and unpredictable changes in the availability of the products.


For products purchased by the Customer, the rules on guarantees and assistance relating to the sale of consumer goods are applicable a Vendilo Segrate.


The Customer declares and guarantees: to be a consumer according to the provisions of art. 3 of the Consumer Code; to be of legal age; that the data provided by the same for the execution of the Contract are correct and truthful.


8.1 - The sale is assisted by the guarantees for defects and defects provided for by law. Pursuant to Article 53 of Legislative Decree 6 September 2005 n ° 206, if the Customer is a consumer he has the right to withdraw from the purchase contract for any reason and without providing explanations. To exercise this right, the customer must send a written communication within 14 working days from the date of receipt of the goods. The communication must be addressed, subject to warning, by email to the store from which the purchase was made. The goods must then be returned a care and expenses of the Customer within 14 days from the date of receipt of the goods, to the store from which the purchase was made. The full amount paid (excluding shipping costs) will be refunded after ascertaining the integrity of the goods. For written confirmation of all the contractual conditions as well as the additional information referred to in art. 53 D. Lgs 206/2005. READ THE LEGISLATIVE DECREE (make it clickable with the decree page). For complaints see the "INFORMATION ON THE SELLER", present in each description of the objects purchased
8.2 - The Customer who intends to make use of the right of withdrawal must return the products to the address indicated by Vendilo Segrate, Via Cellini 40 / F, 20090 Segrate (MI), within 14 days of receipt of the same. Pursuant to article 55, second paragraph, of the Consumer Code, the Customer will not have the right of withdrawal in the following cases

  • - supply of audiovisual products or sealed software, opened by the Customer;
  • - supply of products made to measure or personalized, or which by their very nature, cannot be returned or are likely to deteriorate or deteriorate rapidly (eg cosmetics, flowers, foodstuffs);
  • - supply of newspapers, periodicals and magazines.

8.3 - The costs of returning the products are a the Customer's responsibility. Vendilo Segrate will return, within 14 days from the date of receipt of the products by the Customer: the full price paid by the Customer in case of return of the product complete with all its parts and functionality; or the part of the price equivalent to the product actually returned by the Customer who has consumed the product appreciably and / or such as to significantly diminish its value.